Shipping Policy

Where we ship

We ship throughout the United States and to most international destinations. International customers are responsible for any duties, taxes, and customs fees imposed by the destination country.

Order processing

Orders are processed within 1–2 business days of being placed. Orders received after our daily fulfillment cut-off, or on weekends and major holidays, begin processing the next business day.

Our fulfillment center observes the following holiday closures: New Year's Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Delivery timelines

Once shipped, estimated transit times are:

• USPS (US): 3–7 business days
• UPS Ground (US): 3–5 business days
• International (GlobalPost or UPS Worldwide): 10–14 business days, plus any time held in customs

Combined with processing, most US orders arrive within 5–9 business days of checkout, and most international orders within 12–16 business days. Carriers do not guarantee 100% transit accuracy, especially around holidays and during weather events.

Shipping costs

Shipping is calculated at checkout based on weight, package dimensions, and destination. We pass through carrier rates without markup. International duties and taxes are not collected at checkout and are billed by the carrier on delivery.

Tracking

You'll receive a confirmation email with a tracking number as soon as your label is created. Tracking updates come directly from the carrier — we don't control how often they refresh, but most packages show movement within 24–48 hours of shipment.

Late, lost, or stuck packages

If your tracking hasn't updated for an extended period, here's the timeline we work with:

• Domestic orders: If tracking still shows “Label Created” or hasn't moved after 30 days, contact us and we'll investigate with the carrier.
• International orders: Use a 45-day window before reaching out, since customs delays are common.

For packages marked “Delivered” that you didn't receive, please first check with neighbors, household members, and your local carrier office, and file a claim with the carrier. We're happy to help, but reshipments for confirmed-delivered packages are considered case-by-case and may require a police report or carrier investigation.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or with the wrong product, contact us within 30 days of delivery with your order number and a photo of the issue. We'll arrange a free reshipment or full refund — your choice. See the Refund Policy for full details.

Address accuracy

Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect address or because the carrier was unable to deliver, we'll reach out to arrange reshipment at the actual shipping cost. Refunds for refused or undeliverable packages exclude original shipping charges.

Contact

Questions about an order, shipping estimate, or tracking issue? Email hello@wunderfitlabs.com with your order number and we'll get back to you within one business day.